Cripple Creek Candles Return Policy

DEFECTIVE MERCHANDISE

To obtain Cripple Creek Candles Authorization to return a defective item for credit or replacement, simply email us by using the "contact us" form on this site within 5 days of receipt of products from shipping company and we will contact you within 2 business days with a list of the required information that we need to start your replacement or reimbursement claim. If reimbursement is required, the purchase amount of the item(s) minus the shipping charges will be paid.

NON-DEFECTIVE MERCHANDISE

Non-defective Merchandise must meet the following criteria:

• Merchandise must be returned within 10 days of the date of receipt of products from shipping company.

• Merchandise and merchandise packaging must bear no markings or otherwise be defaced or damaged.

• Returns which do not meet the conditions described in this return policy will be returned and the shipping cost of the return will be charged to the customer.

• All shipping costs associated with the return of non-defective merchandise will be your (the customer) responsibility.

• Non-defective merchandise returns will incur a 20% restocking fee.

MERCHANDISE DAMAGED OR LOST IN SHIPMENT

• All merchandise that is damaged during shipment is covered by the shipping company. If you receive merchandise that has been damaged during shipping, contact the shipping company or freight carrier immediately and file a claim. We will not be held responsible for merchandise that has been damaged or lost by the shipping company or freight carrier, or for delivered packages that have been stolen.

NON-RETURNABLE MERCHANDISE

• Due to safety issues for our customers, fragrance oils can not be returned.
  

  NOTE: Established procedures by UPS, USPS must be complied with or your claim may be denied.